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Overview

Returns & Exchanges Policy
At PRDX Digital, we take great pride in the quality of our activewear and custom gym/fight kit designs. Our print-to-order process ensures that every item is made specifically for you, but due to the custom nature of our products, we cannot accept returns or exchanges unless the item is faulty or damaged. Please read our full returns policy below.

Custom Items

For custom items, including any personalized gym wear or fight kit, all decisions made during the design process will be finalised and signed off in a client agreement before printing begins. Once you approve the design and we proceed with production, we are unfortunately unable to accept any returns, exchanges, or cancellations.
PRDX Digital and our manufacturers are not liable or responsible for any mistakes made during the design approval process. Please ensure all details are correct before finalizing your design.

Faulty or Damaged Items

In the unlikely event that your order arrives damaged or defective, please contact us within 7 days of receiving your order. We will review your case and, if valid, we will replace the faulty item at no extra charge or provide a full refund.

To initiate a return or report a faulty item, please email us at [email protected] with your order details and photos of the damaged goods.

Supplier Returns Policies

We work with two trusted print-on-demand suppliers, Inkthreable and Printful, to fulfil orders. Below are their returns policies:

Inkthreable Returns Policy

  • Inkthreable offers returns for faulty or damaged items only.
  • To be eligible for a return, you must notify them within 14 days of receipt of the product.
  • If the product is deemed faulty, they will offer a replacement or refund, depending on the circumstances.
  • Custom and personalized items cannot be returned unless there is a manufacturing fault.

For more information on Inkthreable’s full returns policy, please visit www.inkthreable.co.uk and read their terms and conditions.

Printful Returns Policy

  • Printful provides a 30-day return window for items that are damaged, defective, or incorrectly printed.
  • Personalized and custom items are only eligible for returns if the product is faulty or if there was an error in the printing process.
  • Please note that customers are responsible for return shipping costs for non-faulty items.

For more details, please review Printful’s returns policy directly at www.printful.com.

Order Cancellation

Once an order is placed, we begin the print-on-demand process immediately, and cancellations can only be accepted within the first 24 hours of placing your order. After this time, we cannot cancel or modify orders as production will have started.

By shopping with PRDX Digital, you agree to these terms.

If you have any questions or need further clarification, please don’t hesitate to get in touch with our customer service team at [email protected]. We’re here to help!

PRDX Digital – Terms & Conditions & Delivery Information

Thank you for shopping with PRDX Digital, where we deliver high-quality, custom gym wear and activewear designed just for you!

Below, you’ll find our comprehensive Terms & Conditions, including delivery times, as well as details on our suppliers’ policies.

PRDX Digital Terms & Conditions

By purchasing from PRDX Digital, you agree to the following terms:

  1. Order Confirmation:
    Once your order is placed, you will receive an order confirmation email. Please review all details in this email carefully. If there are any issues, please contact us within 24 hours to resolve them.
  2. Custom Products:
    All custom designs, including personalized gym wear and fight kit, will go through a client approval process. A design agreement will be signed prior to production, confirming your approval. After approval, we cannot accept cancellations or modifications.
  3. Production Process:
    All items are made-to-order through our print-on-demand partners: Inkthreable and Printful. This means we do not carry stock, and each item is printed and shipped specifically for your order.
  4. Refunds & Returns:
    Due to the bespoke nature of custom products, returns and exchanges are not accepted unless the item is faulty or damaged. Please review our Returns & Exchanges Policy above for more details.
  5. Order Cancellation:
    Cancellations are only accepted within the first 24 hours of order placement, before production begins. Once the production process has started, cancellations cannot be processed.

Delivery Times

Inkthreable Delivery Times (Core Items)

Inkthreable is one of our trusted print-on-demand suppliers. Their estimated delivery times are as follows:

  • UK Orders:
    • Production Time: 2–5 business days
    • Shipping Time: 2–4 business days after production
    • Total Estimated Time: 4–9 business days (from order confirmation to delivery)
  • International Orders:
    • Production Time: 2–5 business days
    • Shipping Time: 5–10 business days after production (depending on location)
    • Total Estimated Time: 7–15 business days (from order confirmation to delivery)

Please note: Production and delivery times may vary during peak seasons (e.g., holidays) or due to unforeseen circumstances. Tracking information will be provided once your order has shipped.

For more detailed information, please visit Inkthreable’s terms on delivery at www.inkthreable.co.uk.

Printful Delivery Times (Premium/Custom Items)

Printful is another of our trusted suppliers, and they have the following delivery timeframes:

  • UK Orders:
    • Production Time: 2–5 business days
    • Shipping Time: 2–5 business days after production
    • Total Estimated Time: 4–10 business days (from order confirmation to delivery)
  • International Orders:
    • Production Time: 2–5 business days
    • Shipping Time: 5–14 business days after production (depending on destination)
    • Total Estimated Time: 7–19 business days (from order confirmation to delivery)

Please note: These timeframes are estimates and may vary depending on the volume of orders or circumstances beyond our control, such as customs delays or national holidays. Tracking will be provided once your order ships.

For more details on Printful’s delivery process, please visit www.printful.com.

Order Tracking

Once your order has been dispatched from either Inkthreable or Printful, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update once the package has been shipped.

Privacy Policy

We respect your privacy and are committed to protecting your personal data. Your information will be used exclusively for processing orders and communication regarding your purchases. We do not share your data with third parties unless required by law or for the purpose of fulfilling your order.

Liability

PRDX Digital, Inkthreable, and Printful are not responsible for any loss or damage during shipping once the order has left our facilities. If you have concerns about the delivery process, please reach out to the courier service directly using the tracking information provided.

Customer Service

If you have any questions, concerns, or need assistance with your order, our customer service team is here to help. Please contact us at [email protected] or via our website contact form.

By placing an order with PRDX Digital, you acknowledge and agree to these Terms & Conditions. Thank you for choosing us for your custom gym wear and activewear!

Summary of Important Links:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.